Shipping Policy

1. Shipping Locations

• We proudly ship all over India. No matter where you are, Akoya ensures your favorite jewelry reaches you safely.

2. Shipping Charges

• Enjoy free shipping on all orders, regardless of the order value or delivery address.

3. Order Processing Time

• Orders are processed within 1-2 business days. In rare cases and peak periods, processing time may extend to 3-4 business days.

4. Estimated Delivery Time

• Metro Cities: 3-5 business days
• Tier 1 Cities: 4-6 business days
• Tier 2 Cities: 5-7 business days
• Remote Areas: 7-10 business days

5. Tracking Your Order

• Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment.

6. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) services across India at no additional charge. All deliveries are free.

7. Delivery Partner

• We partner with trusted courier services to ensure your orders are delivered promptly and safely.

8. Address Change Requests

• If you need to change your shipping address after placing an order, please contact our customer support team at info@akoya.in within 24 hours of placing the order. Address change requests after this period may not be accommodated.

9. Delivery Attempts

• Our delivery partner will make up to three attempts to deliver your package. If delivery fails after the third attempt, the package will be returned to us, and a refund will be processed as per our Return & Refunds Policy.

10. Damaged or Missing Items

• If your order arrives damaged or items are missing, please contact us immediately at info@akoya.in with your order number and a photo/vkideo of the damaged package. We will arrange a replacement or refund as per our return policy.

11. International Shipping

• Currently, we do not offer international shipping. We hope to bring Akoya to the global stage soon!

12. Holidays

• Please note that orders may not be processed, shipped, or delivered on national holidays and during major festive seasons.

13. Customer Support

• For any questions or concerns regarding your shipment, please contact our customer support team at info@akoya.in. We are here to assist you from Monday to Saturday.

14. Changes to Shipping Policy

• Akoya reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

Thank you for shopping with Akoya. We strive to make your shopping experience delightful and look forward to seeing you shine!